Hutt Valley DHB Logo

(04) 566 6999

We welcome feedback from patients, clients, family/whanau and visitors on any aspect of our services. Of course we appreciate receiving compliments, but it is also important to hear any concerns or complaints you may have.

We work hard to ensure you have a satisfactory experience, but if your expectations are not met we appreciate the opportunity to both put things right, and take steps to improve any system or activity which has not performed satisfactorily.

If you have any concerns we encourage you to speak first with the staff members dealing directly with you and/or the manager of the ward or unit.

If this does not deal with your concern, or if you wish to make a complaint, please contact us as below.



Consumer Liaison Coordinator


Centre of Clinical Excellence

Freepost 64158

Te Whatu Ora Capital, Coast and Hutt Valley

Private Bag 7902


Phone(04) 806 0724


You also have the right to involve a health advocate and/or Health and Disability Commissioner's office.


The Health and Disability Commissioner
PO Box 1791, Auckland
Telephone: Auckland (09) 373-1060, Wellington (04) 494 7900
Email: Nationwide Advocacy Service
Free phone: 0800 555 050


Thank you for taking the time to give feedback. You can expect a response within 20 working days.