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(04) 566 6999

Alert: RSV visiting restrictions


As a result of this outbreak, the two DHBs are restricting visitation to protect vulnerable patients. We ask people to not visit wards if they have had fever, cough, sore throat, or runny nose in the past 24 hours and advise that children under 12 not visit a hospital unless there is a clear medical need.

A maximum of two support people can visit the Emergency Department.

To protect vulnerable patients, the following restrictions are in place.

Hutt Hospital

  • Children’s Ward– no one under 16

No children under 12:

  • ED – only two support people per patient
  • SCBU
  • Maternity and Delivery
  • Older Persons and Rehabilitation Service (OPRS) East and West


Wellington Regional Hospital

  • NICU – only parents or primary caregivers
  • Wards 1 and 2 – no one under 16
  • ED – only two support people per patient

No one under 12 will be permitted to visit:

  • ED
  • Maternity and Delivery
  • Ward 4 North
  • Ward 5 North
  • Acute Frailty Unit (Ward 3)
  • Kenepuru Maternity
  • Wards 4 and 5 Kenepuru Hospital
  • Kāpiti Maternity.


We also ask people to limit children from coming to our other wards.



Family, whānau and friends of patients are an important part of their well being and recovery and are welcome to visit them in hospital.

Please respect a patient's need for rest and treatment and be considerate of other patients in the ward.

Please do not visit a patient if you are sick as you may spread the infection when visiting. All visitors should use hand sanitiser provided before entering patient areas. Children are welcome to visit but must be supervised at all times. Our hospitals and their grounds are smokefree.

Click these links for Hospital Campus and parking at hospital and public transport options

Visiting restrictions under alert level 1

Some restrictions are in place from 14 August 2020. Please visit our COVID-19 page for more information.

General Visiting Hours:

2.30pm- 8.00pm


•Visiting hours are designed to ensure patients have the opportunity to enjoy the company of family and friends whilst recognising the need to maintain the comfort and safety of all patients (Patient Information Appendix 1).


•Visiting hours in the ward are from 2.30pm – 8pm daily. Whānau are welcome outside of the regular visiting hours but must talk to a Nurse or Administrator at Ward Reception before going to see the patient. This may include whānau participating in doctors rounds and assisting with activities of daily living (ADLs).


•When a patient is in the Intensive Care Unit (ICU), family members are welcome to sit with the patient at any time.


•Occasionally, in shared rooms, the number of people or length of time spent with a patient may be restricted out of consideration to other patients nearby.


•Due to limited space in the Day Surgery Unit, we invite no more than two whānau members remain with the patient.


•Mental Health, Addiction and Intellectual Disability Service access website for further information.


•These hours allow for clinical team assessment and treatment processes to be completed, patient comfort cares and rest periods

Special Care Baby Unit (SCBU) visiting hours:

2.30pm to 6.30pm



Visitor Accommodation for out of town patients and their families 

The National Travel Assistance scheme

If you, or a family member, need to travel long distances – or frequently – to see a specialist, then you may be eligible for help with expenses under the Ministry of Health's National Travel Assistance Scheme. These expenses may include travel, accommodation and support person costs.

The National Travel Assistance Scheme provides financial support to eligible people who need to travel long distances or travel frequently for specialist treatment. Please click here to check a patient’s eligibility for the scheme.If you have any queries please contact our patient travel coordinator on (04) 570 9432.

Patient enquiries

Hutt Hospital: (04) 570 9152

Open 8.00am-8.00pm weekdays | 8.30am-8.00pm weekends

Please consider choosing one family/whanau member or friend to share information about the patient's condition with the wider group. This allows staff much more time to spend with patients on patient care.

Ways you can help patients in hospital

Patients may tire easily

Fifteen minutes may feel short to you, but it can be a long time when you're a patient. Consider saving longer visits for when your friend is at home.

If someone else arrives, consider leaving. It can be overwhelming to be surrounded by visitors.

Food and drink

Always ask a nurse before bringing food or drink into the ward. There may be reasons why the patient can't have a particular food or drink.

Many patients find it hard to eat when they have visitors. Unless they need help, consider leaving or going for a walk when your friend's meal arrives. They may be too embarrassed or shy to ask you to go.

Sit and speak

Sit down so you are at eye level when you talk. Talk to, not over, your friend.

Speak quietly and clearly. Lower your tone, don't raise your voice if you think you are not being heard clearly.

Supervise children

Watch your children at all times and make sure their actions are respectful of the safety, comfort and privacy of all patients, visitors and staff. Consider bringing something to keep them occupied if you intend to stay for more than a few minutes. 

Life after the hospital stay

Consider how you can help when your friend goes home. A visit at home can be even more appreciated and useful as a visit to hospital where they are surrounded by support.

Safety and restrictions

It is important for us all to protect the wellbeing and safety of people and property on DHB grounds. Visiting our hospitals has some responsibilities. For your safety and the comfort of other patients, visitors are asked to:

  • respect the safety, comfort and privacy of patients, visitors and staff
  • respect the environment and do not smoke in or around the hospital
  • stay away if you have a cold or infection
  • leave quickly and quietly if requested by staff (you could be asked to leave the bedside for treatment or safety reasons, or if you are causing a disturbance)

Abuse, violence, aggression or unacceptable behaviour

Abuse, violence, aggression or unacceptable behaviour will not be tolerated and action will be taken.
It is illegal to display Gang insignia on any DHB premises as stated in the definition of the Prohibition of Gang Insignia in Government Premises Act 2013.

Cell phones may be used in hospital buildings, but not within one metre of any monitoring equipment as they can interfere with some sensitive equipment (like on aeroplanes). A pay phone is available near the front entrance.

Identification after 8pm

All visitors on site after 8pm will be monitored.

Our staff wear DHB identity badges. Health professional students and visitors on official business also wear identity badges.

Please don't be offended if we inquire into your business on the site. You may be questioned if you are on site out of normal visiting hours, or in an area not usually used by members of the public.

Emergency exits

To protect the safety of people and property, only use emergency exits in an emergency. Otherwise, do not open or use external doors other than the main entrances.

This is to keep our patients and our staff safe.