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Home support services across the region are changing

Home and community support services will be provided by Access Community Health and Nurse Maude across the greater Wellington region from 1 April 2019. Both these organisations are well established and respected home and community support care providers.

What does this mean for you?

If you are currently receiving services from Access Home Health, they may be transferred to Nurse Maude from 1 April 2019. This change will not affect the level of care you are currently receiving.

Do you need to do anything?

No. We are currently planning the process of assigning clients to the two providers. We are making every effort to arrange the transfer of care with the least disruption for you. If your care is transferred to Nurse Maude, it may be possible to receive care from the same support workers visiting you now.

Next steps

We are working closely with Access Community Health and Nurse Maude and their teams to make sure the change happens smoothly and you continue to receive support services as normal throughout the change-over.

Information has been sent out explaining this change. Your Support Workers have also been informed of the change and what this may mean for them.

By the end of February 2019, you will receive a letter from either Access Community Health or Nurse Maude to tell you about their services for you.

Where can you get more information?

  • Call the Needs Assessment Centre on 0800 662 225.

Questions and Answers

Why are the DHBs making these changes?

There is a large number of clients in the Greater Wellington region and we want to introduce another provider to share this work and offer an alternative home support provider.

Will you still receive the same service?

Yes. The services are not changing. The only change is the introduction of another provider to provide the service. As happens now, you will have routine reassessments and your services may change as a result of your needs identified during those assessments.

When will you know if your care is going to be provided by a different provider?

You will receive a letter from either Access or Nurse Maude by the end of February 2019 that will tell you which organisation is looking after your care. We are still working through the details of assigning clients with providers, making sure that it is equally shared and that Support Workers are correctly matched with their clients.

Do you get to keep the same support worker?

We will do our best to keep the same support workers and clients together but if this is not possible someone else who is qualified to support you will deliver your care.

Will your support worker lose their job?

No. There is still the same amount of work for all the current support workers to do although they may be employed by a different provider.

Will there be client choice of provider?

Not initially. In order to share the work equally between the two providers, we will allocate clients to one or other of the providers. After 1 April 2019, it may be possible to transfer to the other provider if you are unhappy with the provider assigned to deliver your care.

Will your support worker come at the same time and days?

As much as possible Access and Nurse Maude will try to keep everything the same. If this is not possible, any changes will be kept to a minimum and these will be discussed with you in advance.

Click here for more information about Hutt Valley DHB community specialist nursing and support services and here for information Capital & Coast DHB’s.