Where to go to get the right help when you are sick
Sometimes you may not need to come to hospital. If you, or someone in your whanau, feels unwell this guide will help you choose the right place to go to get the healthcare you need.
Our Emergency Department (ED) at Hutt Hospital is open but ONLY for emergencies.
Please help keep our ED staff free to help those who need it the most.
Questions and Answers
You or one of your family or whanau are feeling sick, what should you do first?
If you need to see a doctor, your local GP is the first place to go to for advice. Call your GP and make an appointment. If it is afterhours or you are not sure then call the Heathline for free confidential advice from a health nurse. They are available 24 hours a day, seven days a week. Call them on 0800 611 116
If you can’t get to the doctors, what should you do?
Call Healthline on 0800 611 116 to speak to a nurse. It’s free and available 24/7. If English isn’t your first language, there are interpreters who can help. If it is for coughs or colds or general health advice your local pharmacy may be able to give you advice.
Another place to go for help is the Health Navigator website which provides one place for all New Zealanders to find reliable and trustworthy health information and self-care resources. It focuses on promoting clear, consistent messages about your health so you can get the information just when you need it.
How much does afterhours cost?
Fees vary but it depends on what you have, how long you need to be treated and if you are already enrolled in a local Primary Health Organisation (PHO). Ask them when you ring for an appointment or when you check into reception.
Is afterhours medical care free for children under 13?
Yes. If your child requires urgent healthcare, call your own GP first as they know your family best. If you are advised to take your child to an afterhours clinic, the consultation will be free to all children under 13 years of age.
Remember if your child is unwell, it's always best to seek medical attention sooner, rather than later. Don't wait to see if their condition gets worse.
If you don’t have a doctor, how can you find one?
Ask for recommendations from your friends, family and neighbours. You can also find a family doctor (and see their prices) at www.healthpoint.co.nz
When should you come to the hospital?
If it’s a life threatening emergency, call 111.Save our emergency department for emergencies only.