Treating all patients with the dignity, care and respect they deserve is key to our work at Hutt Valley DHB.
Patient rights have been developed into a code by the Health and Disability Commission. The Code of Health and Disability Services Consumers' Rights 1996 specifies these rights when receiving healthcare services:
• Right to be treated with respect
• Right to freedom from discrimination, coercion, harassment and exploitation
• Right to dignity and independence
• Right to services of an appropriate standard
• Right to effective communication
• Right to be fully informed
• Right to make an informed choice and give informed consent
• Right to support
• Rights in respect of teaching or research
• Right to complain
For more information about the Code of Rights visit the Health & Disability Commissioner (HDC) website. You can also get free independent support from Health and Disability Advocacy.
Click this link to get more information on giving us your feedback
Your health information
Hutt Valley DHB takes great care to ensure the privacy of your health information is respected.
We collect information about you and your health to provide the best possible care and to record important statistics.
Accessing your health information
If you are or have been a patient of Hutt Valley DHB you have the right to ask for, and be given, access to your personal health information.
In most cases we should be able to provide you with the information within 20 working days. If your request is urgent please tell us and the reason why and we will do our best to meet your timeframe.
To request your records for Hutt Valley patients please ring the health records department at Hutt Valley DHB on (04) 566 6999.
If you think that the information we hold is wrong, you can ask for it to be corrected.
Apart from simple factual information, (including name, date of birth and ethnicity), you may be asked to provide a statement about the correction you would like. This statement can be attached to your file.
If you wish to access another person's medical records, we need their consent before we can release the information to you.
Please contact our health records department on (04) 566 6999 for help with any of this.
Our transparency statement explains how Hutt Valley DHB collects, manages, uses and shares information about identifiable individuals.
It applies to both HVDHB and our representatives including our employees, contractors and volunteers.
Please click here to see our transparency statement.