Family, whānau and friends of patients are an important part of their well being and recovery and are welcome to visit them in hospital.
Please respect a patient's need for rest and treatment and be considerate of other patients in the ward.
Please do not visit a patient if you are sick as you may spread the infection when visiting. All visitors should use hand sanitiser provided before entering patient areas. Children are welcome to visit but must be supervised at all times. Our hospitals and their grounds are smokefree.
Click these links for Hospital Campus and parking at hospital and public transport options
Visiting restrictions under alert level 1
Some restrictions are in place from 14 August 2020. Please visit our COVID-19 page for more information.
General Visiting Hours:
|8.00am - 12.30pm|
|2.30pm- 8.00pm |
|(Strictly no visits between 12.30-2.30pm)|
Special Care Baby Unit (SCBU) visiting hours:
|2.30pm to 6.30pm|
Visitor Accommodation for out of town patients and their families
The National Travel Assistance scheme
If you, or a family member, need to travel long distances – or frequently – to see a specialist, then you may be eligible for help with expenses under the Ministry of Health's National Travel Assistance Scheme. These expenses may include travel, accommodation and support person costs.
The National Travel Assistance Scheme provides financial support to eligible people who need to travel long distances or travel frequently for specialist treatment. Please click here to check a patient’s eligibility for the scheme.If you have any queries please contact our patient travel coordinator on (04) 570 9432.
Hutt Hospital: (04) 570 9152
Open 8.00am-8.00pm weekdays | 8.30am-8.00pm weekends
Please consider choosing one family/whanau member or friend to share information about the patient's condition with the wider group. This allows staff much more time to spend with patients on patient care.
Ways you can help patients in hospital
Patients may tire easily
Fifteen minutes may feel short to you, but it can be a long time when you're a patient. Consider saving longer visits for when your friend is at home.
If someone else arrives, consider leaving. It can be overwhelming to be surrounded by visitors.
Food and drink
Always ask a nurse before bringing food or drink into the ward. There may be reasons why the patient can't have a particular food or drink.
Many patients find it hard to eat when they have visitors. Unless they need help, consider leaving or going for a walk when your friend's meal arrives. They may be too embarrassed or shy to ask you to go.
Sit and speak
Sit down so you are at eye level when you talk. Talk to, not over, your friend.
Speak quietly and clearly. Lower your tone, don't raise your voice if you think you are not being heard clearly.
Watch your children at all times and make sure their actions are respectful of the safety, comfort and privacy of all patients, visitors and staff. Consider bringing something to keep them occupied if you intend to stay for more than a few minutes.
Life after the hospital stay
Consider how you can help when your friend goes home. A visit at home can be even more appreciated and useful as a visit to hospital where they are surrounded by support.
Safety and restrictions
It is important for us all to protect the wellbeing and safety of people and property on DHB grounds. Visiting our hospitals has some responsibilities. For your safety and the comfort of other patients, visitors are asked to:
- respect the safety, comfort and privacy of patients, visitors and staff
- respect the environment and do not smoke in or around the hospital
- stay away if you have a cold or infection
- leave quickly and quietly if requested by staff (you could be asked to leave the bedside for treatment or safety reasons, or if you are causing a disturbance)
Abuse, violence, aggression or unacceptable behaviour
Abuse, violence, aggression or unacceptable behaviour will not be tolerated and action will be taken.
It is illegal to display Gang insignia on any DHB premises as stated in the definition of the Prohibition of Gang Insignia in Government Premises Act 2013.Phones
Cell phones may be used in hospital buildings, but not within one metre of any monitoring equipment as they can interfere with some sensitive equipment (like on aeroplanes). A pay phone is available near the front entrance.
Identification after 8pm
All visitors on site after 8pm will be monitored.
Our staff wear DHB identity badges. Health professional students and visitors on official business also wear identity badges.
Please don't be offended if we inquire into your business on the site. You may be questioned if you are on site out of normal visiting hours, or in an area not usually used by members of the public.
To protect the safety of people and property, only use emergency exits in an emergency. Otherwise, do not open or use external doors other than the main entrances.
This is to keep our patients and our staff safe.