The media has a vital role in letting people know the latest news.This page is to help media get the information you need:
- Visiting Hutt Hospital
- General media enquiries
- After hours enquiries
- Patient condition updates
- Requests for patient interviews and other patient information
- Other interviews and filming
Guidelines for media visits to Hutt Hospital and enquiries
You must get approval from the communications unit before you visit the hospital for patient or staff interviews, photographs or filming. It is not enough to get consent from only the patient or their parents or guardian before coming to the hospital to interview them.
We need to think of the safety and privacy of other patients and staff. There may also be other factors which could affect your visit such as infection control risks, so you need to be told that it's OK by us too.
When you arrive at the hospital a member of the communications unit, or security will arrange to meet you and escort you to the patient or staff member you wish to interview.
General media enquiries
Please talk to Hutt Valley District Health Board’s Communications Unit if you have a media enquiry between 8.30am and 5pm.
You can email us at email@example.com
After hours enquiries
Hutt Valley and Capital & Coast DHBs offer a shared after hours media service operating outside of business hours and during weekends. Between the hours of 7am and 10 pm, for patient updates and urgent media enquiries the number is 04 806 2790. The after hours media line does not operate between the hours of 10pm and 7am. General media enquiries, particularly those requesting data, will be handled during normal working hours. Please email firstname.lastname@example.org if you have a general media enquiry.
Patient condition updates
To find out the condition of a patient please contact Hutt Valley District Health Board’s Communications Unit.
Our contact details are as above: email@example.com .
For after-hours and weekend patient condition updates you can ring Hutt Valley and Capital & Coast District Health Boards' after hours patient condition update line (04) 806 2790. You will also need to email your request to firstname.lastname@example.org.
We are able to release the following conditions of patients as long as staff are able to identify them from the information given to us by the media:
- Undergoing treatment
- Being assessed in the emergency department
We are not able to tell you which department or ward a patient is in. We do not confirm or release names, age, gender, prognosis or any other personal details. We also cannot provide information about a patient who is no longer in hospital or patients using community health services, including community mental health services.
Confirmation of a patient's death occurs only with family consent and after notifying next of kin. Sometimes we will refer you to the police for comment if the incident you are enquiring about is thought to be under police investigation.
For more information about how we respond to patient related media requests, refer to our external communications policy.
If a patient and/or their family members request us not to release any information about them to media, we are unable to give you a patient condition update for them.
Sometimes we will refer you to the police media liaison officer for comment if the incident you are enquiring about is thought to be under police investigation.
Requests for patient interviews
We can pass on your request to interview an adult patient 18 years and over who is in a stable condition. It is up to the patient to decide whether they want to be interviewed and to give their consent for any imagery taken.
We can not release any personal information about a patient under the age of 18 years without the consent of their parent or guardian.
Where a patient and/or their family members decline interviews and do not consent to the release of information, we are unable to release information on them.
These belong to our patients and include medical reports and things like test results, scans and X-rays.
If a patient wants us to give a copy of any of their records to media, they must sign a consent form and be specific about what they want to release and how it is to be used. Please speak to the Communications Unit about this.
Other interviews and filming
Our communications staff can save you time by finding the right person to comment on the subject you are covering. All requests for staff and patient interviews, photographs or filming must be made through the Communications Unit.
Under no circumstances may interviews, filming or photography be carried out on the hospital sites without permission from the Communications Unit.
If you carry out interviews filming or photography without permission, our hospital security teams will ask you to leave the site immediately.
We are happy to provide you with images of our hospitals, staff and board members which are a suitable resolution for publication.